Privacy & Cookies

Who we are

Aquatic Paradise Rentals rents paddle boards, kayaks and beach gear in Bequia. We decide how your information is used. Questions or requests: aquaticparadiserentals@gmail.com or WhatsApp +1 (784) 496-3447.

What we collect when you book

• Contact details: your name, phone number and, if you give it, email.
• Booking details: gear, date and time, beach, group size and any notes you add.
• ID photo (optional): used only to check identity for equipment rentals.
• Waiver signature: the name or drawing you sign the safety waiver with, and when.
• Reviews: the star rating and comment you leave after your rental.

We use this to run your rental: confirming the booking, contacting you, preparing the right gear (including kid-size life jackets), delivering to the right place, safety records and basic business accounts. We rely on it being needed for your booking and on our legitimate interest in running a safe rental business. We never sell your information or use it for advertising.

Chat with us

When you use the chat on our website we keep your name, the WhatsApp number if you give one, and your messages, so our team can answer you. Each new message is sent to the team's phones through Telegram (and, if set up, a WhatsApp alert service) so someone can reply from the beach.

• Automatic answers: common questions (prices, hours, delivery and so on) get an instant reply written by us from our price list and rental rules, labelled "Automatic answer". A person still reads your message.
• AI assistant: when we have it switched on, replies labelled "AI assistant" are written by an AI model (Claude, by Anthropic) using only our price list and rental rules. To answer, your recent messages in that chat (not your phone number) are sent to Anthropic, which processes them for us and does not use them to train its models. It cannot make, change or cancel bookings and makes no decisions about you; a person still reads your message and follows up.
• Who sees it: the owner sees everything. Beach staff see your name and messages, not your phone number.
• Delete it yourself: in the chat, open the menu and choose Delete this chat. It is removed from our records straight away.
• Speaking instead of typing: if you use the microphone button, your browser's own speech service (Google on Android and Chrome, Apple on iPhone and Safari) turns your voice into text. That company processes the audio under its own privacy terms; we only receive the text. Read-aloud answers are spoken by your device and nothing is sent to us.
• Voice notes with no signal: recording only starts when you tap the microphone and allow it, and stops when you tap again or after 60 seconds. If there's no signal, the recording stays on your own phone until it can be sent to our team. You can delete it before then, and it is removed from your phone once sent, or after 7 days if it never sends. Nobody receives it until it sends. Once sent, it is handled like any other chat message. We don't record phone or in-app calls.
• Please don't send card numbers, passwords or ID numbers in the chat.

Cookies & storage on your device

We don't use advertising or tracking cookies, analytics, or social media pixels, so there is nothing to accept or reject. The site stores a few small items in your browser's local storage (not cookies):

You can clear all of these at any time in your browser settings. The site's fonts are stored on our own site, so loading a page doesn't contact Google Fonts.

Services that help us

These companies process information for us. Some are outside St. Vincent & the Grenadines (mainly in the United States and Europe):

• Google (Apps Script, Sheets, Drive): stores bookings, chats, ID photos and reviews in our private account.
• GitHub Pages: hosts this website; like any web host it sees your IP address when you load a page.
• Telegram: delivers booking and chat alerts to our team's phones.
• CallMeBot (if switched on): sends chat alerts to the owner's WhatsApp.
• Anthropic (if the AI assistant is switched on): receives the recent messages of a chat to write the "AI assistant" reply.
• Open-Meteo: your browser may ask it for Bequia's current weather to show the safety banner. It receives your IP address, nothing else.
• WhatsApp, PayPal and Google Maps: only if you tap a link to them; their own privacy policies then apply.

How long we keep it

• ID photos: deleted automatically 30 days after your rental ends.
• Chats: deleted automatically 6 months after the last message, or straight away if you delete the chat.
• Bookings, waivers and reviews: kept as business and safety records for as long as the law requires, then deleted.

Your rights

You can ask to see what we hold about you, correct it, have it deleted, or object to how we use it. Message us on WhatsApp or email aquaticparadiserentals@gmail.com and we'll reply within 30 days. We may need to keep a booking or waiver record where the law or a safety claim requires it.

If you are in the EU, the UK or another place with its own privacy law, you have the rights that law gives you, including complaining to your local data protection authority.